Kushtet, Privatësia & Rimbursimi

1. Terms of Service

1.1 Product / Service Description

Our platform is a web-based SaaS tool designed to help online sellers who receive customer orders as screenshots. In our region, this is extremely common among sellers on Instagram, Facebook, TikTok Shops and other social platforms, where customers place orders via direct messages. Sellers typically save these conversations as screenshots and then manually re-enter the order details on fast-delivery courier websites.

This manual transfer (name, phone number, address, notes, product info) is slow, repetitive, and error-prone, especially when processing many daily orders. Our tool automates this workflow using OCR and produces a structured Excel file.

1.2 Use of the service

• You must only upload screenshots and data that you have the right to process.
• You must not use the service for illegal, abusive, or fraudulent activity.
• You are responsible for how you use the exported Excel files and the data inside them.

1.3 Accounts, plans and pricing

We offer several plans (Free and paid plans) with different OCR limits per month. The current prices and limits are shown on our pricing section on the main page of the website or a dedicated pricing page.

We may change the prices or limits in the future. Any change will be shown clearly on the pricing section before you purchase or renew a plan.

1.4 Subscriptions and cancellation

• Paid plans are billed as subscriptions (for example, monthly).
• You can cancel your subscription at any time; after cancellation you will not be charged for future periods.
• When you cancel, you can usually continue using the service until the end of the period you already paid for.

2. Refund Policy

If you are a Consumer (non-business user), you have the right to cancel your purchase within 14 days of completing the transaction. To exercise your right to cancel, you must notify Paddle, our payment processor, using their official contact form.

Note: this right applies only to the initial subscription purchase and does not apply to subsequent automatic renewal payments.

3. Privacy Policy

3.1 Data we process

RegjistroPro processes order screenshots that you upload in order to extract text such as customer names, addresses, and phone numbers.

3.2 We do not permanently store your order data

• We do not build a database of your customers’ addresses or phone numbers.
• Order data is kept only temporarily in memory/in your browser while you use the page.
• When you refresh or close the page, the order data is lost and not stored by us.

3.3 We do not read or use your customers’ data

• We do not manually review individual orders or customer details.
• We do not use your customers’ data to contact them or for marketing.
• We do not sell or share your customers’ personal data with third parties.

3.4 Technical logs

We may collect basic technical logs only to keep the service secure and improve performance. These logs are not meant to contain personal data.

3.5 Your responsibilities

You are the data controller for the orders and customer data you upload and are responsible for complying with local data protection laws.

4. Changes to these terms

We may update these Terms, Privacy Policy and Refund Policy from time to time. When we make changes, we will update the date on this page.